Payment Policy

At METRON, we want every payment to be simple, secure and transparent. This Payment Policy explains how payments are handled when you purchase products from our online store.

1. Accepted Payment Methods

We accept the payment methods displayed at checkout.

Depending on your location and the device you are using, available payment methods may include debit cards, credit cards and other payment options offered through our payment providers.

All available payment methods and the total amount payable will be clearly displayed before you place your order.

2. When Payment Is Taken

Payment is normally taken when you place your order.

By completing checkout, you confirm that the payment details provided are accurate and that you are authorised to use the selected payment method.

Your order will be confirmed once the payment has been successfully authorised.

3. Payment Security

Payments made through METRON are processed using secure payment services provided by trusted third-party payment providers.

We do not store your full payment card details on our own servers.

Payment information is handled through secure systems designed to protect your information against unauthorised access.

Your bank or payment provider may also request additional verification before a payment is authorised.

4. Prices and Currency

All prices displayed on the METRON website are shown in pounds sterling (GBP / £), unless otherwise clearly stated.

The price shown on the product page and at checkout is the price applicable to your order.

Any applicable delivery charges will be clearly displayed before you complete your purchase.

If you pay using a payment card or payment method linked to an account in another currency, your bank or payment provider may apply its own exchange rate or foreign transaction fee. METRON is not responsible for any additional fees or exchange rate differences applied by your bank or payment provider.

5. Failed or Declined Payments

If your payment is declined or cannot be authorised, your order may not be completed.

If this happens, please check that:

• your payment details are correct;

• your card has not expired;

• sufficient funds or credit are available;

• your bank has not blocked the transaction.

You may also try another payment method available at checkout.

If you continue to experience problems, please contact your bank or payment provider.

6. Payment Verification and Fraud Prevention

To protect our customers and prevent fraudulent transactions, we may carry out reasonable checks on certain orders.

If additional verification is required, we may contact you using the information provided during checkout.

If a payment or order cannot be verified, we may be unable to process the order. Where payment has already been taken and the order cannot be fulfilled for this reason, the relevant amount will be refunded to the original payment method.

7. Duplicate Payments

If you believe that you have been charged more than once for the same order, please contact us as soon as possible.

Please provide your order number and relevant payment information so that we can investigate the transaction.

If a duplicate payment is confirmed, we will arrange an appropriate refund.

8. Refunds

Where you are entitled to a refund, the refund will normally be made to the original payment method used for the purchase.

The time it takes for the refunded amount to appear in your account may depend on your bank or payment provider.

Your statutory rights as a consumer are not affected by this Payment Policy.

For information about cancellations, returns and refunds, please see our Return & Refund Policy.

9. Your Statutory Rights

Nothing in this Payment Policy affects your statutory rights under applicable UK consumer law.

Where applicable, customers purchasing online have cancellation and refund rights under UK consumer protection legislation. These rights are separate from any voluntary returns policy offered by METRON.

Products supplied by METRON must also meet the applicable legal requirements, including being as described, of satisfactory quality and fit for purpose.

For online purchases, eligible customers generally have a 14-day period after receiving goods to notify the trader that they wish to cancel, followed by a further 14 days to return the goods. Refunds are subject to the applicable legal requirements and exceptions.

10. Pricing or Technical Errors

We take reasonable care to ensure that product prices and information displayed on our website are accurate.

If a clear and obvious pricing or technical error occurs, we may contact you before fulfilling the order to clarify the situation.

We will not use such errors to unfairly restrict your statutory consumer rights.

11. Contact Us

If you have any questions regarding a payment, transaction or order, please contact us through our Contact page.

When contacting us about a payment, please include your order number where possible so that we can assist you more quickly.

METRON
Lighting & Furniture Hardware
support@metron-shop.store