At Metron, we want you to be completely satisfied with your purchase. This policy outlines your rights and the process for returning items purchased from our store.

 

30-Day Return Policy

In addition to your legal rights, we offer a 30-day return period for eligible items.

You may request a return within 30 days of receiving your order.

To qualify for a return, items must:

• be unused
• be in their original condition
• be in the original packaging
• include all tags, accessories, and components

Our customer support team will assist you throughout the return process.

Return processing fee:
We do not charge any return processing fees.

 

Item Condition Requirements

Returned items must:

• not show signs of use
• include all original packaging
• include accessories, manuals, and tags
• be securely packaged for return shipping

We reserve the right to refuse returns that do not meet these conditions.

 

Return Shipping Costs

Damaged, Defective, or Incorrect Items

If the item:

• arrives damaged
• has a manufacturing defect
• differs from the item ordered

we will cover the cost of return shipping.

Returns by Customer Preference

If the return is due to reasons such as:

• incorrect size
• change of mind
• ordering the wrong item

the customer is responsible for return shipping costs.

Please note that original shipping charges are non-refundable.

 

How to Request a Return

Step 1 — Contact Us

Email support@metron-shop.store with:

• your order number
• the reason for the return

Step 2 — Prepare the Item

Pack the item securely in its original packaging and include all accessories, documentation, and tags.

Step 3 — Ship the Item

Once your return request is approved, you will receive return instructions.

 

Refunds

Once we receive and inspect the returned item, we will notify you regarding the approval of your refund.

If approved:

• the refund will be processed to the original payment method
• refunds are typically completed within up to 7 business days, depending on your bank or payment provider

 

Exchanges

If you would like to exchange an item for a different size, colour, or model, please contact us at:

support@metron-shop.store

We will assist you in arranging the exchange as quickly as possible.

 

Non-Returnable Items

Certain items may not be eligible for return, including:

• personalised or custom-made products
• items returned in used or damaged condition (unless faulty)

 

Need Help?

If you have any questions about our return policy or need assistance with a return, please contact our customer support team:

Email: support@metron-shop.store

 

Contact Information

If you have questions regarding shipping, please contact us:

Store Name: Metron
Email: support@metron-shop.store

Customer Support Hours:
Monday – Sunday
9:00 AM – 5:00 PM (GMT)

Response Time:
We aim to respond to all customer inquiries within 24–48 hours.